Useful Information

Policies

*1. Upon arrival please proceed outside to lower-level arrivals, outer curb, and look for pink (LAX) signs with a white bus silhouette. At that sign you will wait for the Metro Connector Bus. Once you board the bus please inform the driver that you will be getting off at the first stop, called the "remote rental car depot".*

*2. Upon arriving at the “remote rental car depot” please wait for one of our white ACE Rent A Car vans to arrive. Our shuttles run nonstop and are always in circulation during business hours. They will shuttle you the five-minutes to our location at 8820 Bellanca Ave.*

*When picking up large passenger vans such as 12 and 15 passenger units it is necessary, due to shuttle capacity, that only the renter and one other passenger use the shuttle process to our pick up counter. After picking up your rental you may return to LAX and retrieve the rest of your party.*

At the time of pickup, the customer must present a valid drivers license, proof of insurance and the credit card used to make their reservation. The customer and any additional authorized drivers may be subject to a driving record and license check with the DMV. We reserve the right to deny the rental based on the DMV report. We do not accept any paper or temporary license. Minimum age to rent is 18. Renters ages 18-24 will pay an under-age fee in addition to the cost of their rental. Must return the rental vehicle full of fuel, or at the level the car was first rented. If fuel level is returned less than full, there will be a per gallon charge of $9.75 per gallon.

ACE Rent A Car serving Los Angeles airport is protecting renters through the use of our exclusive Video Rental Technology that prioritizes social distancing.

Our office is open from 7 am to 8 pm however LAX Airport Shuttle runs from 5 am to 8 pm. All customers can return to our lot and get a shuttle to the airport from 5 am to 8 pm daily. If a customer has changed their plans, needs to leave a car outside of these hours, and needs a shuttle to the airport they should leave the car at:

Sunrise Parking - LAX

6155 West 98th Street

Los Angeles, CA 90024

Phone: 310-410-2025

There is a cost of 29.99 USD added to the rental agreement for this service.

Vehicles are restricted to the states of California and Southern Nevada. Travel to Mexico is permitted with additional Mexican Insurance purchased at the counter.

AmEx, Diner's Club, MasterCard, Visa, Discover, Carte Blanche and Eurocard are all accepted at the time of rent. No other cards accepted. There will be an authorization on the credit card at the time of rent for a 200.00 USD security deposit, plus the cost of the estimated rental.

Debit cards are accepted from airline arriving customers with a round-trip ticket.

Driver’s License and credit/debit card must be in the renters name. Debit cards will be authorized for a 500.00 USD security deposit, plus the estimated cost of the rental.

Unused Deposit funds taken at time of rent will be refunded through your bank or payment card processor after the vehicle is returned. Due to bank processing, it may take up to 14-days for refunds to appear back in your account.

Prepaid/gift cards are not accepted at any time, including but not limited to PayPal, Chime, etc. We do not accept cash as payment for deposits on rentals.

If you are local Southern California or do not have a return airline ticket, a security deposit of $500 USD will be held, plus the estimated total of the rental. Please see additional local requirements and restrictions.

Drivers age 18-20 will be charged an underage surcharge of 25 USD per day, and drivers 21-24 will have a surcharge of 20 USD per day. Underage drivers are only able to rent economy, compact, intermediate, standard, and fullsize sedans.

No Additional driver fees. Additional drivers must qualify the same as the renter to drive.

Any form of proof of insurance is accepted as long as the full coverage policy is transferable to the rental. Discount insurance companies are not accepted as they usually will not extend coverage to the rental vehicle.

Local renters are considered to be any renter without a return airline ticket and/or renters that reside in Southern California.

To those who are considered to be local renters, we appreciate your business. In order to serve you we require that you have a major credit card in the renter’s name (No Debit Cards Permitted). We also require that you have full coverage automobile insurance that will extend to a rental vehicle. You must also have a recent utility bill issued in renter’s name within the past 30-days. A security deposit of $500 USD will be held, plus the estimated total of the rental. You are provided 100 free miles per day with additional miles at 40c USD. Certain geographic driving limitations apply.

OFFICE HOURS

Mon: 07:00 AM - 08:00 PM

Tue: 07:00 AM - 08:00 PM

Wed: 07:00 AM - 08:00 PM

Thu: 07:00 AM - 08:00 PM

Fri: 07:00 AM - 08:00 PM

Sat: 07:00 AM - 08:00 PM

Sun: 07:00 AM - 08:00 PM

COVERAGE PLANS

LDW - Tier 1 - 17.00 USD per day - Optional

LDW - Tier 2 - 29.00 USD per day - Optional

PAI - 5.99 USD per day - Optional

SLI - 36.99 USD per day - Optional

RSP - 4.99 USD per day - Optional

RLP - Tier 1 - 19.99 USD per day - Optional

RLP - Tier 2 - 29.99 USD per day - Optional

Tier 1 includes CCAR, ECAR, XXAR

Tier 2 includes CFAR, FCAR, FVAR, ICAR, IFAR, MVAR, PCAR, PVAR, SCAR, SFAR

SPECIAL EQUIPMENT

TRH - 25.00 USD

CSI - 9.95 USD per day

CST - 9.95 USD per day

CBS - 9.95 USD per day

NAV - 12.95 USD per day